SingleInterface is the fastest growing SaaS platform for multi-location enterprises to build digital presence for their physical business locations. Founded in 2014, it is the largest location data management platform for multi-location enterprises across India & South East Asia. In the past six years, we have evolved into everything local, from Listing & Review management across Search, Social Platforms, Maps, Apps, Voice assistants, Local directories, and more, to building and managing high-performance Hyperlocal targeted advertising campaigns at scale, and also efficiently managing store-level inventory across digital platforms.
We have recently launched store-level messaging capabilities allowing brands to engage with audiences across multiple chat platforms from a unified application using intelligent bots or live chat.
We believe the future of marketing and media is increasingly hyper local and our mission is to empower every retailer, to be able to digitally reach and interact with their nearby customers in a seamless and personalised way.
We have constantly driven massive growth in customer acquisition to the best-known brands across BFSI, Automobiles, F&B, Fashion & Lifestyle, Education & Consumer Durables categories, in India & SEA region. Ford Motors, HDFC Bank, Axis Bank, Lifestyle, Max Fashion, Royal Enfield, Honda Motors, Tata Motors, Hero Moto Corp, Samsung, Nissan, MG Motors, Ceat Tyres, Apollo Tyres are some of the brands we have helped scale up on their hyperlocal marketing through our multi product deployments.
SingleInterface is part of the Smile Group, one of Asia’s leading enterprises that builds internet businesses through incubation, partnerships and investments. Over the past two decades, Smile has built India’s largest digital media network & India’s largest digital agency. In addition, Smile has in the past done JV’s with global companies like Airbnb, Yahoo, WPP, etc. as an expansion partner in India and South East Asia.
As a mission driven entrepreneurial start up, we are looking for passionate professionals who can join us in our mission and help scale our offering to every retail enterprise brand in the region.
Role Description
We see your responsibilities:
- Responsible for driving the key metrics related to client account and delivering a superlative experience/ active communication to the customers and year on year growth
- Establish working relationships with customers' business lines and other key stakeholders to define requirements.
- Work with clients directly on all levels: technical, business, support, including providing added value through structured conversations.
- Identify customer needs, provide customer insights and collaborate with cross-functional teams to provide solutions for those customers
- Perform thorough quality assurance of deliverables and ensure reliability and quality from start to finish.
- Carry out pre-go live checks and gain customer acceptance on system configuration
- Support the team lead in identifying new business opportunities forecast numbers and growth/ upsell and cross-sell opportunities in the portfolio
- Aligning to Customer Success processes and ensuring that all documentation and operational tasks are completed in a timely manner.
- Maintaining healthy and active client communications and ensuring that tickets are closed in the committed TAT
- The complete responsibility of financial health of the client ensuring that we have zero churns.
- Co-owning work on special projects/ client requests / new features
- Being proactive and supporting Team lead in ensuring client agreement and pricing negotiations and done before the previous agreement lapses.
- Support and lean on the TL for working on analysis and Insights/ EBR, QBR and OBR’s.
What we require:
- Minimum education qualification - Bachelor’s Degree from a reputable institute.
- Relevant Work Experience of 2-4 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms / Mar-tech / Ad-tech firm.
- Post Graduate Degree in Management will be an advantage.
- Excellent pitching & presentation skills.
- Candidates who have an experience in a SAAS business will be preferred.
- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/Google Analytics/AdWords a huge plus
- Social, has strong relationship building skills, is flexible and comfortable with ambiguity
- Excellent communication and analytical skills
Here’s how SingleInterface functions as a workplace:
- An open culture where you can collaborate with employees from any team, anytime.
- We are very selective of our people, both on performance and cultural fit: You will enjoy working with the very best talent that is working together in a team.
- Access to state of the art hardware if your job role seeks the need for it.
- A platform for you to grow yourself with maximum speed with zero political obstacles and make real impact.
We believe in providing equal employment opportunities for all applicants. We appreciate diversity and believe that varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you.